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FAQ

Payment: 
  1. I purchased an item that is on backorder. When will I be charged?
    You will only be charged once the item is shipped.

  2. I pre-ordered an item. When will I be charged?
    You will be charged for the item when you place the order.

  3. I want to purchase an item that is sold out. How can I purchase the item?
    Please send an email to wecare@justlikehero.com
    We will be glad to double check the item for availability. If the item is unavailable, we will be happy to place your order in the pre-order program and send when available.

  4. I noticed that there is an option to apply a coupon code on the checkout page. Where do I find these codes?
    We release coupon codes randomly on Just Like Hero's Instagram and Facebook page. To follow us on Instagram,, click here; to follow us on Facebook, click here.

  5. Can I return my purchase? 
    Yes. We are happy to accept returns. Please review our Just Like Hero Return Policy page for more detail.


Shipping:
  1. How long will it take for my order to arrive?
    Region Canada USA International
    Order Processing Time 1-3 business days after the order is placed
    Shipping Time 2-10 business days 3-10 business days 6-25 business days


  2. What countries does Just Like Hero ship to?
    We currently ship to 32 different countries. To find your country, click here.

  3. How much does shipping cost?
    Click here to see shipping rates depending on location.

  4. I placed an order on Justlikehero.com. How do I track my order?
    You will receive a confirmation email with a tracking number once your order has been shipped.

  5. Can I cancel my order?
    Once an order is processed, you cannot cancel or change your order.


Just Like Hero to School / Business:
  1. I would like to customize my order with my school club or sport team name and logo. How do I custom order these items?
    Click here to fill out a form and our sales department will be happy to assist you.

  2. I would like to customize my order with my company name and logo. How do I custom order these items?
    Click here to fill out a form and our sales department will be happy to assist you.


Just Like Hero to Media: 
  1. I am a blogger/fashion influencer/publisher and would like to feature Just Like Hero products. Who do I contact?
    We would love to hear from you! Contact us anytime at wecare@justlikehero.com.

Products:
  1. Does Just Like Hero guarantee its products?
    We stand behind our products. If for any reason you are dissatisfied with your purchase, please check our Exchange & Return Policy and contact us at wecare@justlikehero.com. We will be happy to assist you!

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