Ember Unisex Cardigan - Black
JUST LIKE HERO will gladly exchange or refund items to ensure customer satisfaction. Please follow the instructions below to complete an exchange or return request:
Step 1: Check Eligibility for Exchange/ Return
To qualify for an exchange or return, your item(s) must be:
Step 2: Send Exchange/ Return Request to email@example.com
Customers must send an exchange or return email to firstname.lastname@example.org within 15 days of receiving purchase. In the email, please include the Exchange or Return Form and a picture of the original receipt and the purchased item(s).
Just Like Hero reserves the right to deny return packages that are sent without an exchange or refund inquiry to email@example.com. Customer will be responsible for the cost of the return shipping.
Step 3: Ship your package back to JUST LIKE HERO
Upon receiving the exchange or return request, we will send an email notification of approval or rejection of the request. Once the request has been approved, please ship the item(s) with purchaser's name and phone number and the original receipt in the package to the following address:
PO BOX 1505 St. Catharines Main Ontario, Canada L2R 7J9
Online purchases made by US or International customers must declare returned items as "Returned Goods" in the customs section of the return label. Returns that are not properly declared may incur additional fees.
If you are shipping an item over CAD75, we suggest using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your return shipment.
Step 4: Inspection Of Returns By Customer Care Team
Once returns are received by Just Like Hero, the customer care team will inspect returned item(s). If items are not in the original condition, Just Like Hero reserves the right to deny the exchange or return. Customers are responsible for the cost of return shipping.
Step 5: Issue Exchange or Refund
Once return item(s) are approved, credit for the full product value, excluding shipping and handling charges, will be issued via the original payment method within 5 business days.
For approved exchanges, we will email a store credit code of full value of exchanged item(s) minus shipping and handling charges. To purchase additional item(s), simply head back to our online store and apply the store credit code at checkout.