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Place orders before 12pm to be shipped out on the same day or pick up next business-day afternoon. Changes to Shipping and Pick Up Schedule - please see here for details.

Change of Shipping & Pick Up Schedule

Posted on October 04 2021

Changes to the fulfillment schedule effective on October 1, 2021

Shipping (From October 1, 2021 to December 31, 2021):
  • The daily cut-off time for orders to be shipped out on the same day is 12 pm (noon).
  • For example
    • Orders that are placed via the online store before12:00pm on Monday will be shipped out on Monday.
    • Orders that are placed via the online store after 12:00 pm on Monday will be shipped out on the next business day.
  • Delivery time depends on the carrier's delivery schedule for UPS Standard Service. 
  • For email & phone orders, the time is based on when the order is processed in the system by Just Like Hero staff.
    ***We strongly encourage everyone to place orders online instead of email & phone orders starting from Oct 1, 2021 to avoid delays. 

Pick Up (From October 1, 2021 and onward):
  • Same-day pick-up will be temporarily suspended.
  • Pick-up will be available on the next business day. The cut-off time for next-day pick up is 12 pm (noon). 
  • For example
    • Orders that are placed via the online store before 12:00pm on Monday will be available for pick up after 12 pm on Tuesday.
    • Orders that are placed via the online store after 12:00pm and after will be available for pick up after 12 pm on Wednesday.
  • For email & phone orders, the time is based on when the order is processed in the system by Just Like Hero staff. 
  • Please only arrive for pick up after receiving the Pick-Up notification email or being informed by JLH staff, otherwise, you may have to wait for the order to be packed. Wait time may be longer when the warehouse staff are busy.
  • If you don't receive the pick-up notification email, please search the order number beginning with JLH in your inbox, or look into the spam mail. If you still don't find it, please email wecare@justlikehero.com before coming to pick-up, our customer team will be able to assist you.
  • On-Spot order add-ons and alterations are not available.

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