Terms & Conditions
Terms & Conditions for JLH Account
CONDITIONS: All prices do not include taxes (G.S.T. or others). All orders are subject to acceptance by Just Like Hero. All prices are subject to change without notice.
PRICING: Pricing is based established on a case by case basis. Wholesale pricing is strictly reserved for resellers and decorators.
SHIPPING: Shipping rates are predetermined based on region and quantity. Orders over 25 pieces within Ontario are eligible for free shipping. Please check our shipping page for rates outside of ontario. Orders placed before 12 pm on business days via justlikehero.com will ship the same day. Orders placed through email will ship the next day. Just Like Hero cannot guarantee the arrival time of orders due to third party carriers. We will do our best to accommodate rush orders. Contact a JLH team member if alternative shipping methods are required. Alternative shipping costs will be the responsibility of the customer.
Payment Terms: Orders must be paid in full before delivery/pickup. Payment methods include: Major credit card, cash or cheque. Cash or cash equivalent must be received before order is picked up/shipped. Credit is available to select customers. Please inquire within regarding the application process.
Pick-up: Pick up is available at our Oakville warehouses. All pick ups must be scheduled in advanced. Pick up orders will be available the day after the order is placed. Please schedule pick ups by emailing firstname.lastname@example.org.
Returns and Claims: All Returns and claims must be made within 7 business days after reception of goods. Returned items must be received by JLH 30 days after the initial order was received. Only the cases of incorrect delivery, defective or missing goods can be returned; all returns must be approved by a JLH team member.
Orders cancelled by the end user must be claimed within 45 days of initial order was placed. Shipping is the responsibility of the buyer. Returns must be received 14 days after the claim is approved.
All returns are subject to 15% restocking fee. Any garments decorated, altered or washed will not be accepted. Just Like Hero reserves the right to refuse any unauthorized returns. See returns policy for further details.
Order Changes and Cancellations: Once orders are in the system they can’t be cancelled. Cancelled orders are subject to a 15% restocking fee. JLH does not accept changes to orders. A new order must be created if additional products are needed.
Back-orders: Just Like Hero does not take back-orders under any circumstance. Products must be in stock to order.Samples: Just Like Hero is happy to provide samples at a discounted rate. Please inquire within for sample orders and pricing. Sample are final sale due to hygienic reasons.