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Place orders before 12pm to be shipped out on the same day or pick up next business-day afternoon. Changes to Shipping and Pick Up Schedule - please see here for details.

Terms & Conditions

Terms & Conditions for JLH Account

CONDITIONS: All prices do not include taxes (G.S.T. or others). All orders are subject to acceptance by Just Like Hero. All prices are subject to change without notice.

PRICING: Pricing is based established on a case by case basis. Wholesale pricing is strictly reserved for resellers and decorators.

SHIPPING: Shipping rates are predetermined based on region and quantity. Orders over 25 pieces within Ontario & Quebec are eligible for free shipping. Orders placed before 12:00 pm on business days via justlikehero.com will ship the same day. Orders placed through email will ship the next business day. Just Like Hero cannot guarantee the arrival time of orders due to third party carriers. We will do our best to accommodate rush orders. Contact a JLH team member if alternative shipping methods are required. Alternative shipping costs will be the responsibility of the customer.

Payment Terms: Orders must be paid in full before shipped/pickup. Payment methods include: Mastercard, Visa, Paypal are all accepted on our website. We also accept alternative payment methods for Canadian customers: American Express, Bank Deposit and e-transfer. Please email us at wecare@justlikehero.com prior to placing an order if you would like to pay with alternative payment methods. 

Pick-up: Please select Pick-Up option at checkout. If you are having any issues, please see here for instruction.

Returns and Claims: All Returns and claims must be made within 7 business days after reception of goods. Returned items must be received by JLH within 14 days after the return is approved. 

All returns are subject to 15% restocking fee and shipping fees are not refundable. Any garments decorated, altered or washed will not be accepted. Just Like Hero reserves the right to refuse any unauthorized returns. See returns policy for further details.

Order Changes and Cancellations: Once orders are in the system they can’t be cancelled. Cancelled orders are subject to a 15% restocking fee. JLH does not accept changes to orders. A new order must be created if additional products are needed.

Back-orders:  Please email a backorder request to wecare@justlikehero.com. Back-orders are placed on first come first serve basis. We cannot guarantee the delivery time of the back orders as the schedule of the international logistics is out of our controls. 

Samples: Just Like Hero is happy to provide samples at a discounted rate. Please inquire within for sample orders and pricing. Sample are final sale due to hygienic reasons.

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