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Terms & Conditions

Terms & Conditions for JLH Account

CONDITIONS: All prices do not include taxes (G.S.T. or others). All orders are subject to acceptance by Just Like Hero. All prices are subject to change without notice.

PRICING: Pricing is based established on a case by case basis. Wholesale pricing is strictly reserved for resellers and decorators.

SHIPPING: Shipping rates are predetermined based on region and quantity. Orders over 25 pieces within Ontario are eligible for free shipping. Please check our shipping page for rates outside of ontario.  Orders placed before 3:30 pm on business days via justlikehero.com will ship the same day. Orders placed through email will ship the next day. Just Like Hero cannot guarantee the arrival time of orders due to third party carriers. We will do our best to accommodate rush orders. Contact a JLH team member if alternative shipping methods are required. Alternative shipping costs will be the responsibility of the customer.

Payment Terms: Orders must be paid in full before shipped/pickup. Payment methods include: Mastercard, Visa, Paypal are all accepted on our website. We also accept alternative payment methods for Canadian customers: American Express, Cheque, Bank Deposit, or e-transfer. Please send us an email to wecare@justlikehero.com prior to placing an order if you would like to pay with alternative payment methods. 

Pick-up: Pick up is available at our Oakville warehouses. Please select Pick-Up option at checkout. If you are having any issues, please see here for instruction.

Returns and Claims: All Returns and claims must be made within 7 business days after reception of goods. Returned items must be received by JLH 30 days after the initial order was received. Only the cases of incorrect delivery, defective or missing goods can be returned; all returns must be approved by a JLH team member.

Orders cancelled by the end user must be claimed within 45 days of initial order was placed. Shipping is the responsibility of the buyer. Returns must be received 14 days after the claim is approved.

All returns are subject to 15% restocking fee. Any garments decorated, altered or washed will not be accepted. Just Like Hero reserves the right to refuse any unauthorized returns.  See returns policy for further details.

Order Changes and Cancellations: Once orders are in the system they can’t be cancelled. Cancelled orders are subject to a 15% restocking fee. JLH does not accept changes to orders. A new order must be created if additional products are needed.

Back-orders:  Just Like Hero does not take back-orders under any circumstance. Products must be in stock to order.

Samples: Just Like Hero is happy to provide samples at a discounted rate. Please inquire within for sample orders and pricing. Sample are final sale due to hygienic reasons.

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