Exchange & Return Policy
Just Like Hero accepts all returns on the basis of product defect or sizing issues. We gladly offer product exchange or store credit on all eligible returns. All sample orders are final sale. We do not accept returns on samples for any reason.
Step 1: Check Eligibility for Exchange/ Return
To qualify for an exchange or return, your item(s) must be:
- Purchased at Regular Price: Only items purchased at regular price are eligible for an exchange or return. Sale items (including purchases using a discount code) cannot be refunded.
- In Original Condition: Items must be unworn, unwashed, unaltered, and must have all tags attached. Original receipt of proof of purchase is also required.
- Submit return form within 15 days of original purchase: We offer 15 days upon receiving your merchandise to request an exchange or return. After 15 days, we cannot offer an exchange or return.
- Product must have a defect or sizing issue: All returns must be related to the condition of the product.
Step 2: Send Exchange/ Return Request to firstname.lastname@example.org
Customers must send an exchange or return email to email@example.com within 15 days of receiving purchase. In the email, please include the Exchange or Return Form and a picture of the original receipt and the purchased item(s). Just Like Hero reserves the right to deny return packages that are sent without an exchange or refund inquiry to firstname.lastname@example.org. Customer will be responsible for the cost of the return shipping.
Step 3: Ship your package back to Just Like Hero
Upon receiving the exchange or return request, we will send an email notification of approval or rejection of the request. Once the request has been approved, please ship the item(s) with purchaser's name and phone number and the original receipt in the package to the following address:
1100 Invicta Drive, Unit 15,
Canada L6H 2K9
Online purchases made by US or International customers must declare returned items as "Returned Goods" in the customs section of the return label. Returns that are not properly declared may incur additional fees.
If you are shipping an item over $75 CAD, we suggest using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your return shipment.
Step 4: Inspection Of Returns By Customer Care TeamOnce returns are received by Just Like Hero, the customer care team will inspect returned item(s). If items are not in the original condition, Just Like Hero reserves the right to deny the exchange or return. Customers are responsible for the cost of return shipping.
Step 5: Issue Exchange or RefundOnce exchange/return item(s) are approved, a store credit for the full product value, excluding shipping and handling charges, will be issued to your Just Like Hero account. To purchase additional item(s), simply head back to our online store and apply the store credit code at checkout.