FREQUENTLY ASKED QUESTIONS
What is the weight and fabrication of the Just Like Hero apparel?
All HERO Series is our everyday, midweight hoodie with 280 GSM, 13.8 oz/ly (CA), 8.3 oz (US).
- Solid Colours: 70% Cotton/ 30% Polyester
- Dark Heather: 60% Cotton/ 40% Polyester
- Sport Grey: 65% Cotton/ 31% Polyester/ 4% Rayon
What size should I order?
The HERO Series follows standard American Unisex Sizing. Please check our sizing chart.
Do your hoodies shrink when washed?
All our hoodies are pre-shrunk. After, the first wash a 3% shrinkage can be expected.
Does Just Like Hero guarantee its products?
We stand behind our products. If for any reason you are dissatisfied with your purchase, please check our Exchange & Return Policy and contact us at firstname.lastname@example.org. We will be happy to assist you!
How do I get access to the wholesale price?
Please fill out our wholesale application form here. We will review your application and send an account invite.
Why do I need an account?
An account allows you to see and order at our wholesale price on our website. With an account you will also have access to our Quick Order feature and be eligible for exclusive promotions.
Do you have a minimum order quantity?
What payments method do you accept?
Mastercard, Visa, Paypal are all accepted on our website. We do accept alternative payment methods for Canadian customers: American Express, Direct Deposit, or e-transfer. Please email us at email@example.com prior to placing an order if you would like to pay with alternative payment methods.
Do you accept returns?
Yes, we accept returns on any defective products. Please refer to our return policy for details.
Can I cancel my order?
Please contact for order cancellation or modification ASAP . Once an order has been processed and shipped, it cannot be canceled.
Do you provide samples?
We only provide samples to wholesale account holders at a discounted price. Samples are at final sales, not returnable/ exchangeable/ refundable for hygienic reasons. Please email firstname.lastname@example.org for sample inquiries.