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FREQUENTLY ASKED QUESTIONS


What is the difference between Ember and Hero series?

The HERO series is our everyday, midweight hoodie with 280 GSM. The Ember series features a heavier fabric with 340 GSM and zipper pockets.

What size should I order? 

The HERO Series follows standard American Unisex Sizing. The Ember Series follows standard European Unisex Sizing.

Do your hoodies shrink when washed? 

All our hoodies are pre-shrunk. After, the first wash a 3% shrinkage can be expected.

Does Just Like Hero guarantee its products? 

We stand behind our products. If for any reason you are dissatisfied with your purchase, please check our Exchange & Return Policy and contact us at wecare@justlikehero.com. We will be happy to assist you!

How do I get access to the wholesale price? 

Please fill out our wholesale application form here. We will review your application and send an account invite.

Why do I need an account?

An account allows you to see and order at our wholesale price on our website. With an account you will also have access to our Quick Order feature and be eligible for exclusive promotions.

Do you have a minimum order quantity? 

No! 

What payments method do you accept?

Mastercard, Visa, Paypal are all accepted on our website.We do accept alternative payment methods for Canadian customers: Cheque, Bank Deposit, or e-transfer. Please send us an email to wecare@justlikehero.com prior to placing an order if you would like to pay with alternative payment methods. 

Do you accept returns?

We accept returns on any defective products. We are happy to offer a store credit or exchange.

Can I cancel my order? 

Please contact ASAP for order cancellation or modification. Once an order has been processed and shipped it cannot be canceled.

Do you provide samples?

Yes! We provide samples at our wholesale price. Samples are not returnable for hygienic reasons

Do you provide terms? 

Yes. We provide terms on a case by case basis. Please email wecare@justlikecare.com to learn more.

Do you provide samples?

Yes! We provide samples at our wholesale price. Samples are not returnable for hygienic reasons

Do you provide terms? 

Yes. We provide terms on a case by case basis. Please email wecare@justlikecare.com to learn more.

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