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FAQ

PRODUCTS

What is the difference between Ember and HERO series?

The HERO series is our everyday, midweight hoodie with 280 GSM. The Ember series features a heavier fabric with 340 GSM and zipper pockets.

What size should I order?

The HERO Series follows standard American Unisex Sizing. The Ember Series follows standard European Unisex Sizing.  See our sizing charts here.

Typically, our Ember collection fits one size smaller than American Unisex Sizes. A person who wears an American Unisex Medium usually would usually wear an European Unisex Large.

Do your hoodies shrink when washed?

All our hoodies are pre-shrunk. After, the first wash a 3% shrinkage can be expected.

Does Just Like Hero guarantee its products?

We stand behind our products. If for any reason you are dissatisfied with your purchase, please check our Exchange & Return Policy and contact us at wecare@justlikehero.com. We will be happy to assist you!


WHOLESALE

How do I get access to the wholesale price?

Please fill out our wholesale application form here. We will review your application and send an account invite.

Why do I need an account?

An account allows you to see and order at our wholesale price on our website. With an account you will also have access to our Quick Order feature and be eligible for exclusive promotions.

Do you have a minimum order quantity?

No!

ORDERS AND PAYMENTS

What payments method do you accept?

Mastercard, Visa, Paypal are all accepted on our website.

We do accept alternative payment methods for Canadian customers: Cheque, Bank Deposit, or e-transfer. Please send us an email to wecare@justlikehero.com prior to placing an order if you would like to pay with alternative payment methods.


Do you accept returns?

We accept returns on any defective products. We are happy to offer a store credit or exchange.

Can I cancel my order?

Please contact ASAP for order cancellation or modification. Once an order has been processed and shipped it cannot be canceled.

Do you provide samples?

Yes! We provide samples at our wholesale price. Samples are not returnable for hygienic reasons.  

Do you provide terms?

Yes. We provide terms on a case by case basis. Please email wecare@justlikecare.com to learn more.

I want to purchase an item that is sold out. How can I purchase the item?

Please send an email to wecare@justlikehero.com

We will be glad to double check the item for availability. If the item is unavailable, we will be happy to place your order in the pre-order program and send when available.

I pre-ordered an item. When will I be charged?

You will be charged for the item when you place the order.


SHIPPING/ PICK-UP

Can I pick up my order?

Yes, we offer pick-up on all orders. Please email wecare@justlikehero.com to book a pick-up time.

What countries does Just Like Hero ship to?

We currently ship to Canada and US.

How much does shipping cost?

Click here to see shipping rates. 

I placed an order on Justlikehero.com. How do I track my order?

You will receive a confirmation email with a tracking number once your order has been shipped.

If I place an order today, when will it be shipped?

Orders placed before 2 pm will be shipped the same business day. Orders placed after 2pm will be shipped the next business day. If an order is urgent, please contact us at wecare@justlikehero.com.  

 

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